Compare Portable Spectrophotometers

Reconnect or reset instrument in DatacolorTools

If the calibrate button is not working it may be the instrument has lost connection. In Datacolor Tools go to the tab ‘instrument’ at the top. The click on the button ‘setup’(second from the left). There will be a drop down on this page. Click on it and select your instrument. If it says sim2000. That is incorrect. Select yours from the drop down and see if it connects.

Status code ’00211’ is an indicator that the green tile result is high. This is an indicator that the instrument has a problem or if it is a loaner or recently serviced instrument the green tile data needs to be deleted and reset.
The LCD Status Display includes a color coded (green, yellow, red) Instrument Status bar. Normally, this bar will be green in color and the Status Codes field will be blank. Certain conditions, including the ones listed below, may cause the Instrument Status bar to be yellow or red in color. Corresponding Status Codes will also be displayed. Should these conditions occur, please contact your local Datacolor office for more information and guidance regarding next steps.

Inter-instrument agreement refers to how close two or more color measurement instruments (spectrophotometers) of similar model read the same color. Read all about it here: Why should you care about Inter-Instrument Agreement? | Datacolor

Check that the black trap is clean and well positioned.
Check that the Checkbox Autozoom is ticked in the calibration window. When the Autozoom is not ticked, the instrument does not recognize the aperture and if the user changes it, the instrument will not focus on the hole. This will give an error.

Any sophisticated piece of equipment requires routine maintenance and specific conditions to perform at its optimal level. Read this guide Spectrophotometer Best Practices for Accurate Measurements | Datacolor and download the paper for more detailed information.

To provide accurate data, your spectrophotometer needs to be well-maintained. This includes calibrating it daily, at the start of a shift, or before beginning any important measurement job. Here’s what you need to know about calibration tiles: How to Store, Use and Clean Your Calibration Tiles | Datacolor

Please follow this instructions to install new calibration data for older instruments.

If you have a failure on the green tile, then please check the following items.

1. Clean the green tile with a soft paper tissue
2. Check the green tile for scratches.
3. Clean also the white tile with a soft paper tissue.
4. Check on the calibration screen of the software which aperture is selected.
5. Now verify that the same aperture is on the instrument.
6. If that is correct recalibrate the instrument.
7. If you still have a failure, call your Datacolor representative

This means your unit has lost the calibration file, and you need to follow these instructions to install new calibration data. This only applies to older instruments as all of our white tile data is now stored on the instrument firmware.

The attached document should lead a user through more details about the terminology, determination, and limitations of such whiteness indices and material standards

Cause: The instrument does not communicate with the PC, the instrument goes automatically on Simulus mode.

Solutions: Check the cable, Restart the instrument, and check your instrument configuration and calibration (Page 3 of the Tools Quick Start Guide).

If not fixed, contact your Datacolor local support.

This error is caused by never Hot-Syncing a Check unit to a computer. To bypass a Hot Sync to a computer, there is a function on the Check called: Purge All Deleted.
This option is on the Check’s Help menu. If you have been deleting unneeded samples all the time, but the unit was never hot-synced to a PC, the ’deleted’ samples are not permanently removed from memory. The Purge function completely removes them from memory. On the Datacolor menu, tap on upper left corner, then tap on Help, Purge All deleted.